VoIP Line Voice Logger

Out Of Stock VoIP Line Voice Logger

After the cell phone revolution, now it is the turn of IP phones. They are rapidly becoming a part of our daily life and Xtend's latest product encompasses this technology too. Xtend Voice logger for VoIP Lines is a software based voice logger that snoops on TCP/IP networks to log the audio carried on VoIP connections.

Xtend Voice Logger : VoIP Line

Xtend provides support for the VoIP protocols SIP, H.323, CISCO Skinny besides Skype and also blends well in an IP-based PBX. The user friendly web interface provided with the software, assists the user to specify conditions and generate appropriate reports according to his/her requirements.

Just like the other models of Xtend Voice Logger, IP model is a passive logger that does not tamper with the voice quality or the signalling system. Now, Xtend offers the facility to log calls via Skype and the voice cards manufactured by Ai-Logix. Again, no change is required in the existing system configuration to install this model of the logging system.

Apart from hardware, Xtend Voice Logging Solution software needs to be loaded to generate the reports and details of logging. For the same, we require an ordinary PC with 2+ GHz processor capability and atleast 80GB hard disk storage space to store the voice logs. Windows XP Professional/2000/2003 Server operating system with a minimum of 512 MB RAM is required for proper functioning of the system. A CD/DVD writer avails to store backups whereas a Network Interface Card serves to access remotely the browser-based interface.
 

Features
 

Xtend Voice Logger : Screenshot


Audio Logs of All Calls

Automatically records the incoming/outgoing calls routed from analog, digital and VoIP lines. You can schedule the logging duration for trunk and extension lines, and restrict recording of certain phone calls e.g. personal calls.

 


User-friendly Browser-based Interface

Implements an easy-to-use browser-based application accessible from any remote computer with extensive call reviewing options. Listen to active calls and get in-depth details about each recorded call from the secure interface with certain administrative rights.

Multi-login Facility with Administrative Rights

Multiple users can login to the browser interface at different access levels with administrative rights. Groups can be created for call monitoring and calls can be assigned to each user-defined groups.

Advanced Search with Extensive Options

Browser interface comprises of advanced search features to retrieve call details on the basis of the given criteria. Perform an advanced search that lets you find the desired details within few moments.

Audio Compression to Multiple Formats

Audio files can be converted to advanced formats like GSM/MP3/PCM/G.711
A-law/µ-law etc. to save disk space. Compressed audio file can be exported to another user via e-mail for sharing data.

Records Complete Call Information

Get full-fledged call information on the browser interface. Call details comprises of Caller/Called ID, Date, Time, Duration and many other details in the form of reports which can be printed out as and when required.

Real-time Call Monitoring

Complete telephone network can be monitored from a remote location and later the same files can be reviewed multiple times from the same interface accessible anywhere at any time.

Client Popups for Incoming/Outgoing Calls

Remote popups alerts the remote call monitoring official about the active calls taking place in an organisation. To get an alert of ongoing calls, download the Remote Client from the browser interface.

Audio Player for Call Analysis

Listen to interactions, select and analyse the recorded audio file with advanced tools available in the Audio Player with AGC and DTMF muting. While listening, select and save multiple audio regions.

Data Backup, Restore and Export

Xtend Voice Logger allows to take the backup of calls to CD, DVD or HDD and also restores the backed-up files. Wave files can be compressed to multiple formats like GSM/MP3/PCM and exported via e-mail to a different user for sharing data.

Multiple Product Connectivity to Single PC

Easy connection for different analog and digital models to a single computer. User can access the single, secure and remote interface to monitor all the calls directed from multiple channels.

Scalable to Log Higher Densities

Analog Voice Logger is available in 1/2/4/8/12/16/../256+ ports and as per the requirement the design is scalable to log higher number of ports.

Customise Call Tags and Add Comments

Calls can be assigned specific tags for quick identification, these tags can be customised as per user's choice and remarks can be added to each call as per the significance.

Phonebook for Quick Identification

Phonebook gives you an easy way to gather and organise information about all your customer addresses and phones.

Applicable Areas

Applicable AreasXtend Voice Logger

Call Centers

In call centers, communication happens through telephone calls and the support personnel needs to provide excellent phone support, a single mistake can cause inevitable damage to your business. In order to understand your customer in a better way, it is more important that the call center executive should be aware of phone etiquette and manners. In order to retain the existing customers requires companies to focus on practices that influence customers to continue doing business with them. Thus, to minimise the risk of potential discontent among customers due to poor customer service, call centers can implement our call recording solution to keep track of all telephone calls.

Financial Institutions

Call recording plays a vital role in banks, stock markets, foreign exchange markets, real estate markets, insurance companies etc. Most of the transactions in the financial offices are carried out over phone and these interactions should be recorded for future references. When potential issues arise, these recordings are vital as these can be cross-referenced for resolving the disputes. Telephone call recording in banks are essential for the smooth functioning of the system. Customer service is enhanced as company guidelines are followed while conversing with the customer over phone. Recording of calls can be scheduled on the basis of different shifts so that a proper database of call logs are maintained for further reviews.

Stock Brokers

In share trading companies, most of the transactions are dealt over phone. False transactions can result in huge loss, to assure safe and secure dealings - record all telephone transactions related to share trading.

Public Security Departments

Telephone call recording in police stations, control rooms, legal offices etc. can be implemented for public security measures. Each call is automatically recorded with relevant details into Xtend Voice Logger. Complete call network can be accessed through a secure interface for the purpose of monitoring. Crucial evidences can be gathered from the call logs while investigating any criminal case. Interactions in control rooms can also be completely monitored as a public safety measure. Audio logs are important reference materials that can be accessed at any time on the desktop and used as a proof to clear important issues.

Health Care

Call recording is essential in hospitals, clinics, pharmaceuticals etc. When a medico dictates the medicine over phone; it is always preferable to record the details. There may arise circumstances when the recording has to be verified for safety purposes. Even call recording in pharmacy can be utilised as a precautionary measure. In clinics, consultation appointments over phone can be recorded which can be cross-verified at any later time in case of discrepancies.

Travel & Transportation

Work efficiency in offices related to railways, airways, waterways can be maximised with the implementation of call recording solutions. Recording interactions between customers and support staff are essential for yielding insight into agent performance and customer satisfaction. Even the announcements in the railway station can be recorded for future verifications. Call recording can also be implemented in transportation offices like courier firms, cargo and logistic departments where most of the interaction with the customers for the pick-up and delivery of shipments take place over phone. With continuous reviews of calls the quality of customer service can be improved to a large extent.

Business

In business firms record all transactions that are dealt over phone to ensure perfect customer service. Regular monitoring and assessment improves service quality resulting in increased customer satisfaction.

Enquiry Departments

The support personnel in enquiry offices should attend all the incoming calls in a polite and friendly manner with efficient information delivery. To check that the calls are dealt properly and the caller is satisfied with the response from the customer service, call monitoring and recording solutions can be implemented for interaction verification.

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